About waiting for my money from a whiskybase transaction

I sold a bottle via whiskybase. And although the buyer confirmed the receive of the bottle via email, he didn't confirmed it via whiskybase. Therefore I am waiting for my money for several weeks... I don't know what to do. There is no help or complaints area at the whiskybase portal. It's just frustrating! Can anybody help me? Any advices?

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Whiskybase B.V.
Zwaanshals 530
3035 KS Rotterdam
The Netherlands 


KVK: 60207205
VAT: NL853809112B01