I must say, they have an excellent service! I had bought several bottles where the distillery had produced less quality than usual. It was absolutely no problem to return the bottles although it was after the two weeks where it is possible by law. And it was no fault by the shop but by the distillery. The reply to my email was very fast and very polite. So I am very happy with the communication, fairness and kindness of the owner and the people of this shop. Furthermore, the delivery is always very fast and the packaging is very good and safe. Also the prices are very good, complemented by excellent special offers.
(P.S.: The rating for the "ambience" is not applicable as it is an online shop. I think, "ambience" is meant for normal shops. In order to not changing the overall mean rating, I applied the mean value here.)
Unpolite and slow customer service via mail. Bottles were listed on stock, but not available. After not hearing from the shop for several days I contacted the support via mail. I was offered a different batch which then was also without further notice replaced by another different batch... LOL. Stay away!
Abwicklung hat etwas gedauert aber innerhalb einer Woche war es erledigt. Für Whisky soll man sich ja auch Zeit lassen. Verpackung war gut aber für eine Hochpreisige Flasche nicht gut genug. So kann man einen Whisky für 60 Euro versenden aber nicht für den doppelten Preis.